• +1-778-738-0644
  • support@i-trax.solutions

Support

Support

When it comes to i-Trax support, we have three options and a team ready to help you!

Contact Form

Our contact form is best used for unique i-Trax issues, such as encountering error messages or if pages are not loading properly for you. You can send us a detailed message with your name and email, and we will respond within 24 hours.

Online Knowledge Base

Our online knowledge base is like a virtual i-Trax manual for all i-Trax users, from management to field technicians. If you are new to i-Trax and need assistance on entering moisture readings, listing content, editing project details, creating reports, or changing your password, this online knowledge base is filled with answers to common questions.

Support Tickets

As an additional feature to our online knowledge base, i-Trax users also have the option to open a support ticket that our team can address within 24 hours. This is best used to get the answers you cannot find in the knowledge base.